Default position
Registrations for TPMA events and programs are non-refundable. This reflects the fixed costs, volunteer effort, and capacity commitments TPMA incurs when you register for a program.
When a refund or credit is available
TPMA issues a refund or credit only in these cases:
- TPMA fails to deliver the program as described (event cancelled, mentorship match not provided, core promised content not delivered).
- Genuine duplicate or mistaken registration, reported within 48 hours of purchase and before the program begins.
- Documented hardship (medical, bereavement, family emergency), reviewed case by case at TPMA's discretion.
Credit before cash
Where a refund is warranted, TPMA's default remedy is an account credit, not a cash refund. Credits are issued to your TPMA account, valid 12 months, and usable toward any TPMA program of equal or lesser value. Cash refunds are issued only when TPMA fails to deliver (case 1) or at TPMA's discretion in hardship cases (case 3).
Program-specific terms
- Monthly events, workshops and meetups:
- Non-refundable, no credit, except where TPMA cancels the event.
- Higher-value programs (e.g. strategy workshops):
- Credit issued for cases 1 to 3. Because a high-value credit can be hard to use against lower-cost events, TPMA may instead allow the registrant to transfer their spot to another person, or apply the credit across multiple future registrations.
- Mentorship:
- Given the cohort structure and matching effort, mentorship fees are non-refundable once the cohort is confirmed. If a mentor drops out and TPMA cannot rematch you within the cohort, that counts as a failure to deliver and a full refund or credit is offered. Personal circumstances that prevent participation are handled under the hardship provision (credit toward a future cohort), not as a refund.
Authority
Program directors may approve hardship exceptions for their program. Cash refunds require sign-off from the CEO or Treasurer.
